I paid twice for my airline ticket — can I get one refunded?


DEAR TRAVEL TROUBLESHOOTER: Earlier than the pandemic, I booked a Hawaii cruise for my daughter and myself on Norwegian Cruise Line. Once I checked in for my outbound flight on United Airways, an airline consultant instructed me that NCL had not paid for my ticket.

Christopher Elliott, the Travel Troubleshooter ...
Christopher Elliott, the Journey Troubleshooter 

I bought a one-way ticket to make my connection. On the ship, I checked with visitor relations, they usually assured me that all the pieces was right for my return flight. However once more, after I went to board my return flight, they mentioned my ticket was not paid.

My daughter bought my return flight ticket utilizing her bank card. I’ve requested NCL for proof of fee to United Airways on three separate events. A United Airways consultant mentioned I couldn’t get a refund for my new tickets as a result of I had used them.

Are you able to assist me? I’d like a refund of $2,557 from both NCL or United Airways.

— Ruby Tyson, Richmond Heights, Ohio

ANSWER: NCL ought to have paid in your flights. And since this occurred just a few months earlier than the pandemic began, there’s no excuse for this oversight.

Right here’s what ought to have occurred: Whenever you let visitor relations learn about your flight issues, a consultant ought to have helped you. NCL ought to have refunded you for the additional flight instantly, however extra importantly, ensured that you just had a confirmed flight again dwelling. It did neither.

I reviewed the correspondence between you, the cruise line and your journey advisor. It painstakingly particulars the months you spent making an attempt to resolve this. You went by means of all of the channels and nonetheless got here up empty-handed. A part of the explanation: Shortly after your cruise, the pandemic began. It decimated not simply the cruise business but in addition airways and journey brokers. Nobody was prepared that will help you.

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